How can we help?
Find answers to common questions or contact us directly. Please do not include private videos or sensitive personal information in your message.
Contact support
We aim to respond as soon as possible.
Frequently asked questions
Where are my clips stored?
Your clips are stored locally on your device by default. If you explicitly enable iCloud sync, Pixel Moments also stores clips and related metadata in your private iCloud database.
Why can I only record three seconds?
Pixel Moments is designed around one short, meaningful moment per day. You can pause and continue during recording until the three-second limit is reached.
Can I fill a missed day?
Yes. Select an eligible day in the Timeline and choose a video from Photos. The video must have originally been recorded on that date.
How do I delete my data?
You can delete individual clips or erase all Pixel Moments data from Settings. If iCloud sync is enabled, deletions are also synchronized with your private iCloud database.
Camera, microphone, Photos, location, or Speech is unavailable
Open the iOS Settings app, select Pixel Moments, and review the permissions for the feature you want to use. Location, captions, and iCloud synchronization are optional.
iCloud sync is not working
Confirm that you are signed in to an Apple Account, iCloud Drive is enabled, and Pixel Moments has access to iCloud. Your local library remains available while synchronization is unavailable.
When contacting us
Including the following information helps us investigate an issue:
- Your iPhone or iPad model
- Your iOS or iPadOS version
- Your Pixel Moments app version
- A short description of what happened and how to reproduce it